Classes & Education

Full Class List

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The full schedule is up and ready!  40+ Classes for the 2018 Integra Conference. We will be providing 5 Tracks:

  • Business Track
  • Growth Track
  • Information Technology (IT) Track
  • Integra Product Training Track
  • PrimeCare® Pharmacy System Training Track

Within the tracks, some of the courses will be General Sessions, breakout classes, and 8 C.E. Credits. As we closer to the show we will post and notify you of updated sessions, instructors, and the full conference schedule.

Business Track

Millennials: How to Recruit & Retain Them - KEYNOTE ADDRESS

Audience: Keynote Address - GENERAL SESSION (ALL)
Speaker: Lou Ann Brubaker, President – Brubaker Consulting
This course is accredited and provides one (1.5) live C.E. Credit for Pharmacists

Ask many people about Millennials and they’ll use words like ‘slacker’, ‘entitled’, or ‘self-involved’. But is that really the case? We don't think so!

In this fast-paced 90-minute keynote participants will be asked to examine the myths and the truths about Millennials, as well as what strategies provide greater insight into recruiting and retaining what is now the largest workforce age cohort in America. Beyond how you need to attract and keep them in your organization, the program will also explore what Millennials worry about and how they see their role in the world. You'll learn what Millennials expect in work culture, about their goals, and what skills they possess that could be leveraged to the benefit of pharmacy.

Learning Objectives:

  • Describe what constitutes a Millennial (is it just age or mindset?).
  • Differentiate between myths (& truths) about Millennials.
  • Describe how employers need to recruit & retain Millennials in the workplace.
  • Recognize what communication (and supervisor) expectations Millennials have at work.
  • Develop opportunities at work for Millennials that play to their strengths.
"Amazon Effect" & Prescribing Cascades Podcast Event

Speakers: Chad Worz, B.S., Pharm.D, President of Medication Managers LLC & Darshan Kulkarni, Pharm.D, JD Synchrongenix, A Certara Company

Part 1 - The Next-Gen Senior Care Pharmacist

Explore the following topics:

  • Understand the Opioid Epidemic impact on senior care and appropriate use of Antipsychotic Intervention
  • Collaboratives with primary care, psychiatrists, and specialists
  • Identify strategies you can use in your organization to improve pharmacist and interdisciplinary team engagement in healthcare improvement initiatives
  • Describe typical “prescribing cascades” and implications for medication review
  • Describe how innovative pharmacy practice models can improve prescribing and care outcomes in the elderly

A serious occurrence in LTC-Pharmacy/ Senior Care pharmacy is Prescription cascade.

Prescription cascade refers to the process whereby the side effects of drugs are misdiagnosed as symptoms of another problem resulting in further prescriptions and further side effects and unanticipated drug interactions. This may lead to further misdiagnoses and further symptoms.

Part 2  - The Amazon Effect on the Modern Pharmacy World

Shares of Walgreens, CVS, Walmart and Express Scripts have dropped 14%, 1%, risen 15% and dropped 5% over the last three months on news that Amazon may be entering the pharmacy world. Dr. Darshan Kulkarni, a leading Food and Drug and principal attorney at the Kulkarni Law Firm, serves on the board of the American Pharmacy Purchasing Alliance (APPA) which has over 1,700 members and represents over 1,100 independent retail and LTC-Pharmacy owners. Pharmacy owners could be significantly impacted by Amazon’s entry into the pharmacy industry. The impact of Amazon on these small business owners could change lives, impact livelihood and potentially decimate cornerstones of several communities – the small independent pharmacy.

Amazon “has not had the cleanest supply chain so far,” said Kulkarni and a dirty supply chain “gets very quickly eviscerated when you’re dealing with regulated products like drugs and devices.”  Kicking products off Amazon’s website could affect its product margins, because customers may no longer see it as a one-stop shop, said Kulkarni, who noted he holds Amazon stock.  But if Amazon expands into medical devices, pharmaceutical drugs or medical supplies, “they’re going to go from serving customers, which they’re very good at, to serving agencies… and that may end up impacting how they do business,” he said. “When you’re serving two masters, one is probably going to end up being unhappy.”

Don't be an Audit Target in 2018

Audience: All Attendees
Speaker: Mark Jacobs, R.Ph. - PAAS (Pharmacy Audit Assistance Service) National

This course is accredited and provides 1.0 live Contact Hours (0.10 CEUs) for Pharmacists!

ACPE UAN:  0280-9999-18-004-L04-P Knowledge-Based

The purpose of this activity is to educate pharmacists on navigating pharmacy audits in order to reduce or eliminate prescription charge-backs. Pharmacy auditors are upping their game, and Long-Term Care Pharmacies are a target. All too many pharmacies are losing hard earned money on legitimate prescriptions and the number of audits are on the rise. This program centers around plan requirements and avoiding strategies to avoid payment recovery on your prescriptions. At the end of this program, participants will be able to describe what pharmacy auditors look for and formulate a plan to avoid costly recoveries.

Learning Objectives:

  • Define common audit requirements in your pharmacy contract
  • Describe what pharmacy auditors look for
  • Identify strategies to avoid payment recovery
HIPAA Compliance & Enforcement

Audience: All Attendees
Speaker: Jason Walker-Crawford, Pharmacist Analyst, PAAS National®

This course is accredited and provides 1.0 live Contact Hours (0.10 CEUs) for Pharmacists

ACPE UAN: 0280-9999-18-006-L03-P Knowledge Based (Qualifies as Law credit)

The purpose of this knowledge-based activity will be to provide pharmacists with the basics of HIPAA requirements and how they apply to Long-Term Care pharmacy practice. Penalties of HIPAA violations will be discussed as well as current audits of HIPAA compliance by the Office for Civil Rights (OCR).

Learning Objectives:

  • Review the history of HIPAA and related Laws and Rules.
  • Relate the basics of HIPAA Rules and how they apply to LTC Pharmacy Practice.
  • Discuss the penalties of non-compliance with HIPAA Rules.
  • Identify requirements for Phase II HIPAA Audits.
Pharmacy Law 2018: Recent Enforcement and Controlled Substance Problems

Recent Enforcement Actions and Protecting Yourself from Controlled Substance Problems

Audience: All Attendees

Speaker: Gina Moore, PharmD, MBA; Assistant Dean for Clinical and Professional Affairs, University of Colorado Skaggs School of Pharmacy and Pharmaceutical Sciences

This course is accredited and provides 1.0 live Contact Hours (0.10 CEUs) for Pharmacists

ACPE UAN: 0280-9999-18-007-L03-P Knowledge Based (Qualifies as Law Credit)

Opioid-related deaths continue to increase in the United States. The Trump Administration recently declared the opioid crisis to be a public health emergency. Law enforcement agencies, the DEA, and regulatory boards have all responded through new rules and legal actions.  This session will provide attendees information on recent enforcement actions and steps pharmacies can take to be in compliance. 

Learning Objectives:

  • List recent enforcement actions taken against pharmacies
  • Describe the concept of corresponding responsibility and how it pertains to the practice of pharmacy
  • Discuss the responsibility of the pharmacist in preventing diversion of controlled substances
  • Provide examples of recent legislation pertaining to PMP use
  • State trends for limiting opioid exposure in acute pain situations
ROI, IRR, and NPV: Financial Evaluation of Technology Projects

Audience: All Attendees – Must possess basic Microsoft Excel experience.
 -- This class will introduce the use of certain financial functions within Excel.
Speaker: Michael Sauer, D.Ed., MBA, Sr. Product Analyst - Integra LTC Solutions

This class (for possible CE credit) will focus on the financial evaluation of potential technological initiatives in an LTC pharmacy (e.g. robotic implementation). Attention will be given to these terms: sunk, fixed, and variable costs. The class will emphasize the use of Microsoft Excel to provide insight into calculating financial functions such as ROI, IRR, and NPV. Attendees will learn how to compare and contrast possible projects and how to construct and consider criteria used to choose between mutually exclusive projects.

Learning Objectives:

  • Understand the meaning of mutually exclusive in regards to technology projects.
  • Learn how to recognize both the necessary and unnecessary data involved in financial evaluation.
  • Understand the difference between financial evaluation models: Payback, ROI, IRR, and NPV.
  • Learn how to calculate and evaluate NPV given certain financial expenses and benefits.

Growth Track

Good Bye Volume: Hello Value; Transitioning from Fee-for-Service – GENERAL SESSION

Survive and Thrive in a Value-Based Payment Environment


Instructor: Irving Stackpole, RRT, Med, President – Stackpole & Associates, Inc.

This course is accredited and provides one (1.5) live C.E. Credits for Pharmacists

ACPE UAN: 0280-9999-18-003-L04-P Knowledge-Based

There is an inarguable shift occurring within healthcare from “volume” based reimbursement (fee-for-service) to “value” based payment. This shift is seen in various models for payment including, Accountable Care Organizations (ACOs) and Bundled Payment for Care Initiatives (BPCI).

By the end of 2018, 50% of Medicare payments will be based on value, rather than fee for service (the dominant current model for payment). This change is intended to both slow the increase in healthcare spending in the US, and to improve the value of services provided.

The transition from "volume" based payments (fee-for-service) to "value" based payments is momentous. For decades, more services provided to patients or “consumers”, translated to higher provider payments. But now – what do we do?

Insurance companies and other intermediaries are in the habit of dictating levels of payment, utilization & length of stay, and in the current environment, providers’ experience is no different. Will provider managers be simply told what to do, or can we develop a pro-active model?

This program looks at why CMS is focused on post-acute care (PAC), and programs which effectively manage the relationships between and among discharging hospitals, post-acute care providers and intermediaries attempting to manage post-acute care.

Learning Objectives:

  • Define “value” in healthcare and post-acute care.
  • Describe current reasons for the high degree of variance in post-acute care.
  • Identify resources that managers can and should access to establish programs to improve value.
  • List partners and models to develop and communicate an effective program.
  • Describe a 7-step process to build cross-continuum collaborations.
Introduction/Impact of Health Information Exchange (HIE) in LTC Pharmacy

Audience: DocuTrack Administrators and Users
Nate Tyler, PMP, CPHIMS, MCP, Chief Operating Officer – Simply Connect
Evelyn Beach, R.Ph., PrimeCare & Implementation Manager – Integra

This course is accredited and provides 1.0 live Contact Hours (0.10 CEUs) for Pharmacists

ACPE UAN: 0280-9999-18-005-L04-P Knowledge-Based 

Discover the new path for Pharmacies. Let your Pharmacy set the standard and be part of the patient’s continuation-of-care team. Secure Messaging will give you the tools to have the information needed in a timely and efficient method for you to provide added services. Learn how Pharmacies can have a direct impact on Patient Care providing Medication Reconciliations, and Medication Therapy Management. Understand how the IMPACT Act will affect your Facilities and the Pharmacy’s role. Have a secure and HIPAA compliant email for communication of the Healthcare team.
Learning Objectives

  • Define Direct Secure Messaging and Health Information Exchange (HIE).
  • Discuss the role, impact, and timing of Direct and HIE on our LTC Industry.
  • Explain how the IMPACT Act relates to Pharmacies.
  • Identify some of the added services for Facilities and Patients.
  • Recognize billable opportunities.
LTC Pharmacy: Maximize Productivity & Efficiency

Audience: All Attendees – Must possess basic knowledge of LTC pharmacy operations.
Kendra Cairns, Senior Product Analyst – Integra
Michael Sauer, D.Ed., MBA, Senior Product Analyst – Integra

This class will focus on productivity, efficiencies, and workflow processes within the LTC Pharmacy setting. Attention will be given to the types of workflow steps that can maximize productivity and efficiency, streamline processes to reduce duplicate or unnecessary steps during fulfillment, and reduce costly errors that require both extra labor efforts and supplies. Attendees could expect to learn how to analyze their current level of productivity and identify areas where improvements in streamlining processes could result in increased productivity and efficiency. Strategies to assist in developing and implementing changes will also be considered.

Learning Objectives:

  • Understand the various workflow steps within an LTC Pharmacy.
  • Learn how to analyze current productivity within the pharmacy.
  • Learn how to identify areas where process improvements could be beneficial to increasing productivity, efficiency, and accuracy.
  • Consider strategies to maximize team involvement and minimize disruption while making improvements.
Industry Update with Lou Ann Brubaker

Audience: All Attendees

Speaker: Lou Ann Brubaker, President, Brubaker Consulting

This course is accredited and provides 1.0 live Contact Hours (0.10CEUs) for Pharmacists

ACPE UAN: 0280-9999-18-002-L04-P Knowledge-Based

 The most substantial pharmacy competitive advantage is an up-to-date knowledge of the pressures faced by post-acute care providers. In this one-hour session, you’ll learn what is likely to change for skilled nursing facilities within the next 18 months, especially from a financial perspective. Pharmacies that can align their capabilities and their services to support facilities in the proposed reimbursement model shift will come out as winners in their marketplaces.          

Integra: Company Vision & Direction – GENERAL SESSION

Kevin Welch, President – QS/1 & Integra and J M Smith CTO

Join Integra’s President and J M Smith CTO, Kevin Welch,  as he discusses Integra and the overall organization’s 2018/19 outlook. This past year has been one of growth and change. Don’t miss the chance to hear Kevin’s vision for J M Smith, Integra products, and how we plan to meet your needs and cultivate continued partnerships with each of your businesses. Kevin will address:

  • Progress and goals as we shift toward a market-focused approach.
  • The transition of the PrimeCare® pharmacy system to Integra management.
  • Integra core products including development, roadmap, and vision.
  • Technology projects and integration across all J M Smith Divisions.
  • The LTC industry outlook including challenges and opportunities.

Information Technology Track

System & Workflow Alerts in DocuTrack

Audience: Must have scripting experience, i.e. JavaScript

Instructor: Matt Henry, Senior Technical Engineer – Integra

This course will explore various alert types, mainly focusing on system alerts. It will cover the alerts that come preconfigured in DocuTrack, how to use the help button to configure existing alerts, and how to customize alerts to meet your business needs. Alerts can provide immense value including monitoring time between faxes (document inactivity), local disk space, and service interruptions.

Learning Objectives:

  • Understand the difference between workflow and system alerts.
  • Identify out-of-box alerts and how they apply to your business.
  • Explore alert options, applicable use, and ideas for custom configuration.
  • Learn how to modify alerts, adding your own values using JavaScript.
Technical Health: What Integra Provides and Where Your IT Begins

Audience: Highly Technical Administrators, IT Managers, and IT Staff

Instructors: Thomas Stevens, Manager of Technical Resources – Integra

Integra’s support goes well beyond calls and emails. From building your server to ongoing behind-the-scenes health monitoring, the Integra technical support team is invested in your pharmacy’s health. The focus of this course is to ensure you know what Integra provides from a technical perspective, and where your technical team should augment to best support your business.

Learning Objectives:

  • Explore what Integra is monitoring behind the scenes:
    • Disk failure/warning and disk capacity
    • SQL job status and database health
    • Power supply, temperature, and fan
    • Memory pre-failure and processor failure
    • System and SQL performance metrics:
      • CPU, memory, and storage
      • Page life expectancy and blocking
    • Identify what Integra provides regarding backups and what your team should be handling.
    • Understand the benefits of an Integra server versus outside hardware, and how you can supplement if purchasing your own.
IT Threats: How to Recognize and Manage Them

Audience: Administrators, IT Managers, and IT Staff

Instructor: Tony Roessler, Account Executive – Integral Solutions Group

This session was built to address the ongoing news of the growing threats of data breaches. This will help companies/employees understand the types of threats that their business may face, defining and understanding of the different groups who produce threats, and the differences in these threats. The class will also articulate the evolutions of security threats, social engineering, and ransomware.

Learning Objectives:

  • Understand the financial consequences of a data breach.
  • Learn about the types of hackers and data breaches.
  • Define potential threats including spam, phishing, ransomware, social engineering, etc.
  • Identify best practices to recognize, prevent, and manage threats.
Building SSRS Reports for Operational Analytics

Audience: Must have SQL business intelligence experience

Instructor: Thomas Stevens, Manager of Technical Resources – Integra

This class will demonstrate how to build reports using SSRS (SQL Server Reporting Services) with DocuTrack SQL views. These allow your pharmacy to better gauge staffing efficiency, monitor product usage, document volume, and more.

Learning Objectives:

  • Identity what data views are available in DocuTrack to facilitate reporting.
  • Learn to group, sort, and total the results to find what you are looking for.
  • Explore examples of charts in reports.
  • Simplify your Microsoft SQL Reporting and make it easier to understand.
Searchable Archiving for Increased Performance

Audience: DocuTrack Administrators, Operational Staff, or IT

Instructor: Matt Henry, Senior Technical Engineer – Integra

If your pharmacy is not archiving, you likely should be. Archiving can greatly increase system performance for a faster, more responsive DocuTrack. Learn what Searchable Archiving is and reasons you should use it including reduced database size and shorter SQL backup run times. This class will discuss the current archiving options and demonstrate how you can archive and still retain near-instant access your documents. Every day, more documents pour into your system, increasing document count and database size. Archiving is highly recommended, if not necessary, for most Integra customers.

Learning Objectives:

  • Configure and schedule archive jobs.
  • Search within Archives to find your documents.
  • Choose an adequate storage location for your archives.
  • Relocate existing archives to a new storage location.

Integra Products & Services Training Track

DocuTrack 7.0 - Introduction

Audience: All Attendees

Louie Foster, Executive Director of Product Management – Integra
Brenda Bonnema, DocuTrack Product Manager – Integra

The future of pharmacy workflow is wrapping up its finishing touches and will soon be released. DocuTrack 7.0 introduces new ways to manage pharmacy processes that bring users more information, where they need it, when they need it. Come see the future of pharmacy and learn how DocuTrack 7.0 can bring you immediate workflow benefits that will help further improve your return on investment.

Learning Objectives:

  • Understand high level features and how they impact the current use of DocuTrack.
  • Understand high level product directions for version 7.0 and future versions.
  • Learn how to mitigate screen resolution and client operating system requirement changes.
Maximize DocuTrack Workflow to Your Advantage

Audience: DocuTrack Administrators, Operational Staff, Management, or IT

Instructor: Pamela Maddox, Implementation Manager – Integra

Tired of all that paper in the pharmacy? Let DocuTrack manage all your documents. This class will show you how to build workflow, and give you some ideas of how to use DocuTrack in other departments, incorporate Logix to automate some tasks, manage document import rules to route documents quickly, and take electronic orders to a new level. Also included is training to get your Address Book set up for Logix lookups to eliminate the need for external Excel spreadsheets.

Learning Objectives:   

  • Demonstrate how to build workflow.
  • Trigger ideas using sample workflows to use DocuTrack in other departments.
  • Introduce how to incorporate Logix into your workflow.
  • Learn how document import rules can simplify routing of electronic orders.
  • Utilize the new Address Book for designating facility floors/units/wings for use by Logix.
Building and Expanding Your Forms Library in DocuTrack

Audience: DocuTrack Administrators, Users who create DocuTrack forms

Instructor: Chelsea Grail, Implementation Manager – Integra

This class will provide attendees with an understanding of the process of creating interactive forms that can be used in DocuTrack. DocuTrack Version 6.6 Service Pack 1 and later enables forms to display information from more than one association. This class will also walk you through the steps required to customize forms using auto-population values, best practices for forms creation, and how to add a new form to the DocuTrack Forms Library.

Learning Objectives:   

  • Understand how to create and use DocuTrack forms.
  • Become familiar with PDF-Xchange Editor Plus to create and edit PDF files.
  • Identify customization options and best practices.
  • Discover how to add a new form to the DocuTrack Forms Library.
Logix Process Automation - Impact Your Business

Audience: All pharmacies using or interested in Logix

Louie Foster, Executive Director of Product Management – Integra LTC Solutions
Brad Miller, Logix Assistant Product Manager – Integra LTC Solutions

Logix process automation is saving many pharmacies time and money, all while reducing staff errors. The number of processes Logix is able to automate is growing as well as its capabilities. This class will introduce new Logix processes and help you understand how it can immediately impact your pharmacy. You will see real data extracted from current Logix pharmacies, demonstrating how increased automation can have an immediate and material impact to business performance.

Learning Objectives:

  • Understand how Logix can eliminate calls, emails, faxes, follow-up, and improve customer service.
  • Identify costly pain points in your current processes that can immediately be automated.
  • Learn about individual Logix functions so you can apply Logix in ways that impact your business.
  • Evaluate how much you could save by automating Refill Too Soon and Refill workflows.
Secure Communication Options in DocuTrack

Audience: DocuTrack Administrators and Users

Raymond van Rooyen, Director & Product Manager – Integra
Evelyn Beach, R.Ph., PrimeCare & Implementation Manager – Integra

Facilities and providers have been asking for other forms of communication that are not faxing. The demand for other forms of communications has been increasing greatly and newer standards of communication have been emerging. DocuTrack can provide you solutions; the pharmacy can offer secure and HIPAA compliant communications with the healthcare team.

Learning Objectives:     

  • Review HIPAA requirements in regards to electronic communications.
  • Understand the role and benefits of secure communications for the pharmacy.
  • Promote secure electronic communications as an added service to the facilities and providers.
  • Implementation of Secure Messaging and Secure Email in DocuTrack.
  • Discuss workflow scenarios.
Making Direct Print Work for You

Audience: All DocuTrack Users

Instructor: Jason Neuhauser, Senior Technical Engineer – Integra

This course will explore various ways that Integra’s Direct Print product can be used to “print” documents into DocuTrack. In this class, you will learn ways to setup these printers and streamline the associated processes to provide maximum value.

Learning Objectives:

  • Explore the Direct Print Module and how it works.
  • Identify how to create highly customizable routing rules for routing Direct Print Documents.
  • Learn about additional features that can be enabled on print such as:
    • Print overlays
    • Automatic associations
DocuTrack Disaster Recovery

Audience: Pharmacy Managers, IT Staff

Instructors: Jason Neuhauser, Senior Technical Engineer – Integra

In this class, attendees will explore what it takes to get DocuTrack functional again after a disaster occurs, and methods that can be put into place to reduce or eliminate risk of data loss or excessive downtime.

Learning Objectives:

  • Identify what data is required at minimum to get DocuTrack functional again.
  • Discuss configuration methods that can be used to minimize downtime or risk of data loss.
  • Identify ways that Integra offerings may be able to help your company in the event of an emergency.
Maximize on DocuTrack & DeliveryTrack

Audience: Users who have DocuTrack and DeliveryTrack or are looking to have both applications

Instructor: Kurt Johnson, Implementation Manager – Integra

For pharmacies with both DocuTrack and DeliveryTrack, make sure you are maximizing the use of both applications together. Kurt will explore searching for manifests in DT & DLT, reports, routing manifests (notes fields w/ doc import rules and doc text criteria), audits, handling returned drugs, how each interface works (QS/1, FWLTC, .dat file populating our tables vs. query), and the value of managing both applications in your pharmacy.

Learning Objectives:

  • Understand how DocuTrack and DeliveryTrack communicate.
  • Learn to utilize both applications to account for processing returns and preparing for audits.
  • Explore the best searching methods (DocuTrack-driven or DeliveryTrack-driven).
  • Form a thorough outlook on both applications’ roles in the orders-in-meds-out process.
Introduction to DeliveryTrack

Audience: DeliveryTrack Users

Instructor: Todd Burger, DeliveryTrack & Mevesi Support Manager – Integra

This class is for customers who are considering DeliveryTrack or those who want an informed overview. You will learn DeliveryTrack’s purpose, how the parts interact, and how to choose the right Android devices.

Learning Objectives:

  • Understand the overall purpose and function of DeliveryTrack for Android.
  • Identify the value added by using DeliveryTrack for Android.
  • Learn the hardware requirements for operating DeliveryTrack.
  • Know the importance of managing the pharmacy’s deliveries.
DeliveryTrack Route Planning

Audience: DeliveryTrack Users

Instructor: Raymond van Rooyen, Director & Product Manager – Integra

This class will look at the different ways to create routes in DeliveryTrack, how to determine which works best for your pharmacy, and how to use them to best manage your delivery process.

Learning Objectives:

  • Explore the different ways to create routes and when to use them.
  • Understand what capabilities your Pharmacy System provides.
  • Know who is responsible for what parts of the route creation.
  • Learn why it may be better to shift work to different parts of the delivery chain.
DeliveryTrack Administrator Training

Audience: This class is most suitable for existing DeliveryTrack customers

Instructor: Todd Burger, DeliveryTrack & Mevesi Support Manager – Integra

Delve into the latest features of DeliveryTrack and understand how to use them to best manage your delivery process. We will focus in on the reconciliation process, streamlining route creation, and best practices for administrators.

Learning Objectives:

  • Understand how to utilize Routing Rules.
  • Locate items in transit.
  • Recognize the value in the track item workspace.
  • Quickly identify Rx’s without signatures.
DeliveryTrack Roadmap & Industry Trends Affecting Logistics

Audience: DeliveryTrack Administrators, Courier Companies, Operational Staff

Instructor: Raymond van Rooyen, Director & Product Manager – Integra

This session will explore what features are slated for upcoming versions. Give input into features you would like to see in future and join the open discussion on industry trends and the broader environmental factors affecting Logistics. As a business partner, this is your opportunity to give input into future product direction.  

Learning Objectives:   

  • Understand the importance of managing your delivery process.
  • Gain insight into market threats and opportunities relating to logistics.
  • Understand the DeliveryTrack product roadmap.
  • Give input into the product feature set
Mevesi Business Analytics

Audience: All Attendees

Kaitlynn Palasieski, Communications Coordinator – Integra
Amber Moffitt, Mevesi Product Manager – Integra

This class will focus on the benefits and features of Integra’s Mevesi Business Intelligence and Edge products to understand the role of highly dynamic business analytics and better managing patient intake, assessment and intervention management. Attention will be given to how to convert your data into actionable information and benefit your pharmacy revenue, operations, and profitability. Attendees will be shown a wide range of data sources, which include prescription, point of sale, and accounting data and introduced to managing interventions and patient/doctor and facility outreach.

Learning Objectives:

  • Learn the benefits of having easy to use analytic tools in the pharmacy.
  • Identify how to use data to make important business decisions.
  • Learn how to analyze the productivity of operations using dashboards, scorecards, and reports.
  • Learn how to interaction with patient populations for intake, outreach and intervention management.

Primecare® Pharmacy System Training Track

PrimeCare and DocuTrack - Integrated Workflow

Audience: Users of DocuTrack & PrimeCare

Pamela Maddox, Implementation Manager – Integra
Ryan Hobbs, PrimeCare Assistant Product Manager - Integra

Workflow is a general term to describe how work flows through your pharmacy. Are you making the most of Docutrack and PrimeCare to make this a smooth process? It is time to find out!

This class will focus on the possible uses for both Docutrack and PrimeCare workflow. Attention will be given to possible uses and time-saving tips from the perspective of Integra and QS/1. The presentation will show how a pharmacy can increase productivity with the features of both softwares. Ryan and Pamela will take turns going over the features to easily distinguish which product is being discussed. Time will be given at the end of the presentation to allow for questions from the audience.

Learning Objectives:   

  • Understand the suggested workflow uses in each Docutrack and PrimeCare.
  • Understand the options available to be implemented within the pharmacy.
  • Explore PrimeCare and DocuTrack workflow options.
  • Learn techniques to help improve your pharmacy’s efficiency.
PrimeCare Interfaces

Audience: All Attendees – Users interested in new or existing interfaces with PrimeCare

Lisa Fowler, PrimeCare Interface Market Analyst II – Integra
Evelyn Beach RPh, PrimeCare & Implemenation Manager – Integra

The flexibility and comprehensibility of PrimeCare allows for both real-time and batch data processing. From compliance packaging to facility deliveries, triage documentation and electronic medical administration records, PrimeCare interfaces have you covered. Learn how the interaction/communication between your system and others allows long-term care (LTC) pharmacies to increase efficiency and productivity in day-to-day processes.

 Learning Objectives:   

  • Learn what interfaces are currently available for PrimeCare.
  • Review new enhancements available for DocuTrack and DeliveryTrack.
  • Discover what’s trending in the industry.
AR Processes & Disaster Recovery

Audience: All Attendees – Users that run statements using PrimeCare.

Instructor: Johnny Mullinax, PrimeCare Technical Support Representative – Integra

This class will focus on suggested statement processes. We will go over manual charges, credits, payments, and auto-posting from transactions that have been filled. Reports and statements will be explained under the reports and statements section of A/R. Explore what to expect if an A/R issue occurs and backup(s) have to be restored.

Learning Objectives:   

  • Identify suggested A/R Process.
  • Learn the importance of A/R backups.
  • Understand backup best practices to ensure file recovery.
  • Gain useful tips and best practices should an issue occur.
PrimeCare Service Pack Updates

Audience: Users of PrimeCare

Instructor: Ryan Hobbs, PrimeCare Assistant Product Manager – Integra

PrimeCare users are some of the most advanced users of long-term care pharmacy software. Their customers are also among the most demanding. What improvements have been or will be made to assist PrimeCare pharmacies in serving their customers? Come and find out as Ryan Hobbs discussed past, present, and some future enhancements.  Suggestions will be included on how the enhancements can help with pharmacy processes as appropriate.

Learning Objectives:   

  • Understand the improvements made to PrimeCare useful in the LTC pharmacy practice.
  • Explore Service Pack 22 to current.
  • Focus on enhancements specific to Long-Term Care.
  • Discuss how these enhancements can improve pharmacy processes.

Audience: Users of WebConnect

Instructor: Ryan Hobbs, PrimeCare Assistant Product Manager – Integra

WebConnect is it a tool for the pharmacy or nursing facility? The answer is it is both! During this class we will go over details to help you and your customers.

This class will be in a fast-paced training style presentation. Attention will be given to the time saving tools that can be implemented into your pharmacy’s practice, and methods of communication that can reduce unnecessary phone conversations. Tools will be discussed to help you market this to nursing facilities. Elements of WebConnect that were made with the nursing facility in mind will be highlighted. Enhancements will be discussed to provide up to date improvements you can use.

Learning Objectives:   

  • Understand the features available within WebConnect.
  • Understand how this can benefit both the pharmacy and nursing facility.
  • Learn how to improve communication between the nursing facility and pharmacy.
  • Focus on how the nursing facility can benefit from using WebConnect.
DocuTrack, PrimeCare, DeliveryTrack Best Practices

Audience: Open-Forum Q&A - Users of Docutrack, PrimeCare, and/or DeliveryTrack


Pamela Maddox, Implementation Manager – Integra
Ryan Hobbs, PrimeCare Assistant Product Manager – Integra
Evelyn Beach RPh, PrimeCare & Implementation Manager – Integra
Lisa Fowler, LTC Interface Market Analyst II – Integra
Johnny Mullinax, Technical Support Representative – Integra

Do you ever have questions about how to best implement features in your pharmacy? Have you ever wished that you could get DocuTrack and PrimeCare specialists in a room? Well, that is exactly what is happening during this session. Come with questions about how to use DocuTrack, PrimeCare, and/or LTC interfaces to best help your pharmacy.

This class will be a question and answer format with a panel of DocuTrack and PrimeCare specialists. Questions will be taken from the audience for an answer from the appropriate panel member. Answers and suggestions may also come from other pharmacies as we all discuss the question presented.

 Learning Objectives:

  • Discuss the best way to implement features your pharmacy may not be using.
  • Learn from colleagues that may have overcome the same challenge.
PrimeCare Drop-In Training Labs

PrimeCare staff will be available during scheduled hours for additional hands-on product training in a dedicated PrimeCare lab. They will have PrimeCare available so you can sit down and review product features, billing, WebConnect, or processes specific to your pharmacy.

Lab hours are as seen below:
Tuesday: 12:00 – 5:00 p.m.
Wednesday: 2:00 – 4:00 p.m.
Thursday: 9:30 – 11:30 p.m. and 2:10 – 4:10 p.m.
Friday: 11:10 – 12:00 p.m. and 1:10 – 2:00 p.m.